Privacy Policy

Last updated: 9 November 2026

NAEMIVA respects your privacy. This notice explains what information we collect when you browse or place an order, how we use it, and the choices available to you.

Information we collect

When you create an account or place an order, we may collect your name, email address, phone number, billing and delivery address, order details, and messages you send us. The website also processes technical information needed for account sign-in, security, and checkout.

How we use it

We use this information to process and deliver orders, manage your account, respond to enquiries, prevent misuse, and meet applicable record-keeping requirements. We do not sell customer personal information.

When information is shared

We share only the information needed with delivery providers to fulfil an order and, where applicable, payment providers to process a transaction. Service providers may process information on our behalf under their own terms and applicable law. We do not request full payment-card details through ordinary website forms.

Cookies

For details about cookies and similar browser storage, see our Cookie Policy.

Retention and your choices

We keep information for as long as needed to provide the service, maintain order and accounting records, resolve issues, and meet legal obligations. You may request access to or correction of your account information, or ask us to delete information where the law allows. Order records may need to be retained for legal or accounting purposes. You can review and update account details from My Account.

Security and privacy requests

We use reasonable safeguards to protect information, but no online system can be guaranteed completely secure. To make a privacy request, use the contact options on our Contact NAEMIVA page. Include the email address associated with your account.