Order Cancellation

If you need to cancel or change an order, contact us as soon as possible through the options on our Contact NAEMIVA page.

Before dispatch

We will try to stop or update an order that has not yet been dispatched. A request is complete only after NAEMIVA confirms it.

After dispatch

Once an order has been handed to the courier, cancellation may no longer be possible. If the parcel arrives, any return request will be handled under our Returns & Refunds Policy.